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Nigeria Journal of Management Sciences (NJMS), Benue State University

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Impact of Organizational Conflict on Employees Performance: Evidence from Dangote Cement Plc, Gboko Plant

Dr. Edwin O. Ogaga: Department of Business Department Benue State University Makurdi


This study aims at exploring the effect of the three types of organizational conflict, namely the relationship, task, and process conflict, on the output of employees in the cement manufacturing sector in Nigeria using Dangote Cement Company, Gboko Plant as a case study. The study employed two estimation procedures; the Pearson correlation and the logit estimation method. The marginal effect extracted from the logit estimation exhibited that of the three types of conflict – only relationship conflict has a significant effect on the performance of employees. The Pearson correlation also revealed that whilst relationship conflict adversely affects performance, both task and process conflicts have a positive influence on output of workers. The association between process conflict and performance was however, unanticipated. Lastly, the Pearson correlation method brought to view that there is a very weak linkage between all the three types of organizational conflict and the performance of workers in Dangote Cement Plc. The study therefore, suggest that the policy makers and the management of organizations should efficiently and effectively set up conflict resolution mechanism by eliminating all friction that may arise from the three types of organizational conflict if they want to achieve rapid growth in the enterprise. Those conflicts that affect performance positively should be encouraged.

Key words: Conflict; organizational performance; Dangote. elevance, Social Integration, Profitability, 5-Star Hotel, Nigeria

To get access to the full text of this article: Faculty of Management Sciences, Benue State University, Makurdi, Nigeria.

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