Emotional Intelligence and Counterproductive Work Behaviour Among Non-Teaching Staff of Universities In Benue State.pdf
Irene Torkwase Tingir
Abstract
This cross-sectional study examined the influence of emotional intelligence (self-
emotional appraisal, others' emotional appraisal, use of emotions and regulation of
Temotions) on counterproductive work behaviour (abuse, production deviance,
sabotage, theft and withdrawal) among non-teaching staff of universities in Benue state. Data
was collected using the EmotionalIntelligence Scale (EIS) and the Counterproductive Work
Behaviours Check List. Multiple Linear Regression was performed and results revealed that
emotional intelligence and its dimensions (self-emotional appraisal, others emotional
appraisal, use of emotions and regulation of emotions) had significant positiveand
independent influence on counterproductive work behaviour and its dimensions ((abuse,
production deviance, sabotage, theft and withdrawal) among non-teaching staff of the
universities in Benue state). Results further indicate that all the factors of emotional
intelligence jointly influenced vigour, dedication, absorption and overall counterproductive
work behaviour respectively. It was concluded that each dimension of emotional intelligence
contributes to reducing counterproductive work behaviours, providing a comprehensive
understanding of the relationship between emotional intelligence and counterproductive work
behaviour among non-teaching staff of universities in Benue State. Based on the findings, it
was recommended that there should be emotion regulation sessions for the staff. The
implementation of these sessions will offer a practical approach to enhancing positive
workplace interactions and reducing counterproductive behaviours. To achieve this,
professional industrial/organisational psychologists should be involved to design sessions
focused on emotional regulation. These sessions would give training to staff on expressing
positive emotions towards University management, students, and colleagues, with the aim of
reducing the likelihood of engaging in counterproductive work behaviours.
Key words:
Emotional Intelligence, Counterproductive work behaviour, non-teaching staff, Universities