Moses Orshio Adasu University, Makurdi

Supervisory Responsiveness, Customer Power, and Psychological Empowerment as Predictors of Voice Behaviour among Bank Employees in Makurdi Metropolis

Moses Ejeh Omenka & Elvis Oblu Ihaji

Abstract

This study investigated supervisory responsiveness, customer power, and psychological empowerment as predictors of voice behaviour among bank employees in Makurdi metropolis. Four research objectives, questions and hypotheses were generated to guide the study. The study utilized a cross-sectional survey design. Two hundred and ninetyeight (298) participants were selected among bank employees in Makurdi metropolis using the simple random sampling technique. Results from the hypotheses tested showed that supervisory responsiveness significantly predicted voice behaviour among bank employees in Makurdi metropolis; customer power significantly predicted voice behaviouramong bank employees in Makurdi metropolis; psychological empowerment significantly predicted voice behaviouramong bank employees in Makurdi metropolis; and supervisory responsiveness, customer power and psychological empowerment jointly and independently predicted voice behavioursignificantly among bank employees in Makurdi metropolis. Based on these findings, recommendations are made.

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