Benue State University, Makurdi

IMPACT OF INFORMATION COMMUNICATION TECHNOLOGY USAGE ON THE PERFORMANCE OF SELECTED DEPOSIT MONEY BANKS IN NIGERIA

¹Abu Joy Ineke, ²Dr. Daniel Joseph Dare & ³Kajo Aondohemba Emmanuel

¹Department of Business Administration,
University of Abuja
+2348055943174; +2347032617961, joyobaje@yahoo.com

²Department of Business Administration,
University of Abuja,
+2348057027502, mrdanieldare@yahoo.com

³Department of Business Administration,
University of Abuja,
+2348061562063; +2348174199465, nuelkajo@yahoo.com

Abstract

The study examines the impact of ICT Usage on the Performance of selected Deposit Money Banks in Nigeria. Despite the gains derivable from implementing ICT in modern commercial banking operations, commercial banks in Nigeria still face crucial challenges in adopting and implementing ICT in their operational activities. The main objective of the study was to investigate and analyze the impact of ICT usage on the performance of selected Deposit Money Banks in Nigeria. The study adopted quantitative research method for analysis and the population of the study was 170 respondents where the sample size used was 119 respondents. Simple regression and other statistical tools via SPSS were used to analyze the data collected. Base on the findings, it shows that ICT usage has significant impact on strategic decision, competitive advantage and customers’ satisfaction of the three selected Deposit Money banks in Nigeria. The study established that there is a significant impact of ICT usage on the operational performance of the selected commercial banks in Nigeria. The study concluded from the findings that ICT usage in the operations of conventional banking system in Nigeria enhances their operational performances in terms of strategic decisions making, improving competitive advantage and better customer satisfaction through service innovativeness. The study recommends that top management of the banks should adopt and implement ICT that will boost their business intelligence, use of robots in banking operations and higher profitability

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